The Patient Centered Medical Home (PCMH) is not an actual building, house, or hospital. It is a team approach to healthcare that incorporates patients’ primary care provider, specialists, patient and patients’ support people.

The clinic has a Patient Centered Medical Home Care Coordinator who is a registered nurse dedicated to work together with a patient's primary care provider, their care team, and the patient, to assist with ongoing guidance, education and support.

This voluntary service provides access to the coordinator who will regularly: 

• Serve as a point of contact and help navigate the health care system by referrals to specialists, coordinating appointments, testing and follow ups
• Be an informational resource to help the patient understand diagnoses, treatments and test results
• Review medications to help the patient understand them and why they've been directed to take them
• Facilitate access to resources in the Medical Home and in the community
• Assist with access to health care equipment and supplies
• Help to set and achieve goals to improve health
• Coach and support the patient to take an active role in their healthcare
• Promote independence in medical decision making